Infrastructure Advisory

Our team completed a review and update of the Levels of Service (LoS) Framework for Municipal Infrastructure. LOS Framework is a structured approach for defining and managing the quality of services an organization provides. Our services involved setting clear performance standards and benchmarks for various service levels, which included metrics like response times, availability, and reliability. This enhanced the organization’s ability to prioritize and allocate resources more effectively by categorizing services into different tiers based on their importance or complexity. Documenting these service levels in a formal agreement ensured the municipal administration, counsel, and other stakeholders were aware of and understood the expectations for their infrastructure.

To maintain high-quality service delivery, the LOS Framework emphasized continuous monitoring and review of performance against the established standards. Regularly tracking metrics helps identify areas for improvement and ensures services meet or exceed expectations. Using feedback and performance data to refine the service levels allows organizations to adapt to changing needs and maintain alignment with organizational goals, fostering ongoing improvement and citizen satisfaction.